At AGTRS IDART Private Limited ("IDART"), we value our customers and aim to provide a seamless experience. This Cancel & Refund Policy outlines the terms under which cancellations and refunds are processed.
Customers may cancel their order under the following conditions:
Orders can be canceled within 24 hours of placing them.
Cancellations must be requested through our customer support.
Once an order is canceled, confirmation will be sent via email.
Refunds are processed according to the following guidelines:
Refund requests must be submitted within 7 days of receiving the product.
Refunds will only be issued for products returned in their original condition.
The refund amount will be credited to the original payment method used for the transaction.
To initiate a return, customers must follow these steps:
Contact our customer support team to request a return authorization.
Pack the product securely in its original packaging, along with any accessories.
Ship the item back to the address provided by our customer support team.
Certain items are non-refundable, including:
Gift cards and downloadable software products.
Items that have been opened or used.
Customers are responsible for:
Providing accurate information for processing cancellations and refunds.
Ensuring returned items are shipped securely to prevent damage.
IDART reserves the right to modify this Cancel & Refund Policy at any time. Any changes will be posted on our website, and customers are encouraged to review the policy regularly.
If you have any questions or concerns regarding our Cancel & Refund Policy, please contact us at info@gtdigital.in.
